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Frequently Asked Questions
Frequently Asked Questions
Frequently asked questions on our products
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AI-Do all of the product levels have artificial intelligence (AI)?
AI-How does your AI work in desalination plants?
AI-How does your AI work in reverse osmosis (RO) plants?
Alerts-Can I create my own alerts?
Alerts-Can I get email alerts?
Alerts-How do I change alert thresholds?
Alerts-How do I set/change alert frequency?
Alerts-How do I view Alert Details?
Data Entry-Can I make my own manual entry forms?
Data Entry-How do I enter manual data into the system?
Data Entry-How do I save an Interactive Graph on the Interactive page?
Data Entry-Why do some charts not show up?
Insights-What are the Insight/Alert levels, and what do they do?
Insights-What do the 3 states of insights mean?
Insights-What's the difference between Insights and alerts?
Integration-Can I customize the software?
Integration - Can I interface my existing Data lakes?
Integration-Can the system integrate with existing data collection/management tools (e.g. SCADA, CMMS, LIMS)?
Integration-Do I need historical data?
Integration-Do you support multiple plants?
Integration-How do you integrate into a plant?
Integration-How do you use my plant's data?
Integration-How much data do we need to take advantage of these tools?
Integration-If I have no instrumentation or data feeds, can I still use the product manually?
Integration-What are the sources of data?
Integration-What features are applicable to my facility?
KPI-Can I create my own KPIs?
KPI-How do I create a Sensor?
KPI-How do I modify a KPI?
KPI-What is KPI Creator?
KPI-What KPIs are supported?
Mobile-Can I get alerts on my phone or tablet?
Mobile-Can I run Pani Digital on a phone or tablet?
Mobile-Do you have an iOS/Android app?
Optimization-How does the operator take action from RO optimization?
Optimization-How do we trust the recommendations/optimization recommendations? (confidence levels etc.)
Playbook-How does the operator take action from Playbook?
Playbook-My playbook study doesn't return any data. What's wrong?
Playbook-What is benefit in Playbook?
Playbook-What is Playbook, and how is it used?
Playbook-What is similarity in Playbook?
Playbook-What is weighting in a Playbook study?
Product-Can I upgrade from one level to another?
Production-How do I edit a block View?
Production-What is the dashboard, and how is it used?
Production-What is the Data page and how is it used?
Products-What are the different product levels?
Products-What are your products?
Reports-Can I get reports emailed to me?
Reports-How do I set/change when weekly reports are delivered?
Reports-What are the different levels of reporting?
Reports-What kind of reporting is provided?
Sales-Can I get a demo?
Sales-Can I try it out for free?
Sales-Can Pani Digital save energy?
Sales-Can Pani Digital save me money?
Sales - Do I need a sophisticated, digital plant?
Sales-How much does it cost?
Sales-What are the upfront and recurring costs?
Sales-What types of water processing plants do you support?
Sales-What value can I get out of the platform?
Security-How secure is the platform and my data?
Security-What ports do the Pani APIs use (REST and MQTT)?
Security-What security protocols do you use?
Setup-How do I create a new plant?
Setup-How do I create users?
Setup-How do I set up my plant?
Setup-How is the platform organized?
Setup-What are the system requirements?
Setup-What does it take to implement?
Setup-What is the process and time commitments for implementation?
Support-How do I get support?
Support-What are your support hours?
Support-Which browsers do you support?
Users-What are the various User roles?