Pani is here to help if there are any issues with your plant or fleet. The best way to get support is to access the Pani Support page. Here you will find FAQs and training materials for your plant and here you can access the ticketing system. The ticketing system allows you to interface with our support and development teams. 

Support Portal Features

In addition to creating support tickets, the support portal allows you to track support requests to see projected resolution dates, access training videos and documents, and gain Insights into best practices with tips and tricks on using the Pani Digital platform.

From the portal you can search for information and articles, log into your account or create a support ticket. The kinds of tickets you can create are:

1. Feature requests
   • If you have a great idea on how to improve the product, let us know!
2. Bug reports
   • If you find a bug in the system, use the ticketing system to describe the issue. Bug reports are given the highest priority and you will be contacted quickly (within a few hours) to confirm the issue and the prescribed fix.
3. Other support requests
   • Need additional training? Don’t understand a particular feature? We can help. Enter a support ticket and our staff will work with you to resolve any issue.

Help Access on the Platform

Help is just a mouse click away on the Pani Platform. Just click on the “?” icon located on the upper right corner of the Platform screen, and you will have immediate access to the Help Center. With all the features mentioned above.